Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBWRK409 Mapping and Delivery Guide
Prepare for and participate in dispute resolution

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBWRK409 - Prepare for and participate in dispute resolution
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to prepare for and participate in a dispute resolution process. It applies to individuals who work in a support position to assist in dealing with conflicts and issues.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for dispute resolution
  • Establish facts and issues surrounding the dispute
  • Analyse key strengths and weaknesses of own and opposing case
  • Determine and analyse dispute resolution process to be applied
  • Identify evidence that can be used to support own case
  • Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes
  • Develop an appropriate strategy to deal with the dispute through agreed or established processes
  • File appropriate documentation in accordance with agreed procedure and/or tribunal requirements
       
Element: Participate in dispute resolution processes
  • Present an outline of position to support own case and respond to and/or rebut opposing arguments
  • Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s
       
Element: Reach an outcome to dispute resolution
  • Use communication techniques to put forward options for dispute resolution
  • Seek agreement on identified options consistent with own objectives
  • Consult with appropriate parties over authority to reach agreement on particular options
  • Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached
  • Clarify agreement or withdraw from dispute resolution process
       
Element: Evaluate and review outcome against objectives
  • Report back to relevant personnel
  • Review outcome with relevant personnel against objectives
  • Review dispute resolution processes for effectiveness
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for dispute resolution

1.1 Establish facts and issues surrounding the dispute

1.2 Analyse key strengths and weaknesses of own and opposing case

1.3 Determine and analyse dispute resolution process to be applied

1.4 Identify evidence that can be used to support own case

1.5 Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes

1.6 Develop an appropriate strategy to deal with the dispute through agreed or established processes

1.7 File appropriate documentation in accordance with agreed procedure and/or tribunal requirements

2. Participate in dispute resolution processes

2.1 Present an outline of position to support own case and respond to and/or rebut opposing arguments

2.2 Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s

3. Reach an outcome to dispute resolution

3.1 Use communication techniques to put forward options for dispute resolution

3.2 Seek agreement on identified options consistent with own objectives

3.3 Consult with appropriate parties over authority to reach agreement on particular options

3.4 Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached

3.5 Clarify agreement or withdraw from dispute resolution process

4 Evaluate and review outcome against objectives

4.1 Report back to relevant personnel

4.2 Review outcome with relevant personnel against objectives

4.3 Review dispute resolution processes for effectiveness

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for dispute resolution

1.1 Establish facts and issues surrounding the dispute

1.2 Analyse key strengths and weaknesses of own and opposing case

1.3 Determine and analyse dispute resolution process to be applied

1.4 Identify evidence that can be used to support own case

1.5 Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes

1.6 Develop an appropriate strategy to deal with the dispute through agreed or established processes

1.7 File appropriate documentation in accordance with agreed procedure and/or tribunal requirements

2. Participate in dispute resolution processes

2.1 Present an outline of position to support own case and respond to and/or rebut opposing arguments

2.2 Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s

3. Reach an outcome to dispute resolution

3.1 Use communication techniques to put forward options for dispute resolution

3.2 Seek agreement on identified options consistent with own objectives

3.3 Consult with appropriate parties over authority to reach agreement on particular options

3.4 Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached

3.5 Clarify agreement or withdraw from dispute resolution process

4 Evaluate and review outcome against objectives

4.1 Report back to relevant personnel

4.2 Review outcome with relevant personnel against objectives

4.3 Review dispute resolution processes for effectiveness

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish facts and issues surrounding the dispute 
Analyse key strengths and weaknesses of own and opposing case 
Determine and analyse dispute resolution process to be applied 
Identify evidence that can be used to support own case 
Make an assessment of realistic and achievable outcomes and agree on objectives for participating in the processes 
Develop an appropriate strategy to deal with the dispute through agreed or established processes 
File appropriate documentation in accordance with agreed procedure and/or tribunal requirements 
Present an outline of position to support own case and respond to and/or rebut opposing arguments 
Identify common areas of agreement, seek to minimise areas of disagreement and achieve an outcome that aligns with own objective/s 
Use communication techniques to put forward options for dispute resolution 
Seek agreement on identified options consistent with own objectives 
Consult with appropriate parties over authority to reach agreement on particular options 
Refer to appropriate tribunal/person in accordance with dispute resolution process, where agreement cannot be reached 
Clarify agreement or withdraw from dispute resolution process 
Report back to relevant personnel 
Review outcome with relevant personnel against objectives 
Review dispute resolution processes for effectiveness 

Forms

Assessment Cover Sheet

BSBWRK409 - Prepare for and participate in dispute resolution
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWRK409 - Prepare for and participate in dispute resolution

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: